Help Center
Quickly find an answer, whether you're a client, a partner agency, or a certificator.
General questions
How do I order a PEB certificate?
Click « Order », enter your property's address and type, then choose your payment method. A certified certificator then contacts you to schedule a visit.
How much does a PEB certificate cost?
The price depends on the property type and its surface area. Check our full price grid on the Pricing page — the price shown is always the final price, with no hidden fees.
How long does it take to receive my certificate?
After the certificator's visit, it usually takes a few days to receive the draft, then the final certificate once it's approved. You can track every step from your account.
Can I pay in cash?
Yes. Choose « Pay in cash on-site » when ordering: you pay the certificator in cash, the exact amount, on the day of the appointment. A reminder is sent 24h beforehand.
Does my PEB certificate expire?
Yes, a PEB certificate is valid for 10 years from its issue date. You can track its expiry from your account.
How do I contact my certificator?
From your order's detail page in « My account », a direct messaging thread lets you exchange with the certificator handling your file.
Professionals — PebEasy Pro
Real-estate agencies, notaries, property managers, developers: everything you need to know to use your professional account.
Create and activate your account
Register your organization via PebEasy Pro. Once approved by our team (1–2 business days), invite your colleagues with the right role from « My organization ».
Your team's roles
Administrator (manages the team and orders), Agent (orders only), and Accountant (read-only view and billing). Each member sees only what they need.
Ordering for a client
The usual order wizard automatically adapts to your Pro account: enter the property owner's details and, if needed, a notary contact — they'll automatically receive the certificate once it's ready.
Tracking your portfolio
Your organization's dashboard lists all your orders with filters, overdue and expiry alerts, and a CSV accounting export.
Grouped billing
Orders placed as « to invoice » are automatically grouped into a monthly recap statement, viewable and exportable from « My organization → Billing ».
Import several orders at once (CSV)
Instead of going through the order wizard for every property, import a CSV file with all your orders at once. Download our pre-filled template below, open it in Excel or Google Sheets, replace the two example rows with your own properties, then import it from « My organization → Orders → Import ».
- Address: street, number, box (optional), floor (optional), postal code, city
- Property type: « maison » (house) or « appartement » (apartment), and its surface area in m²
- Purpose: « vente » (sale) or « location » (rental)
- Internal reference (optional): your own mandate or file number
- Property owner's details: first name, last name, email and phone — this is who the certificator will contact
Template preview
| adresse_rue | adresse_numero | adresse_boite | adresse_etage | code_postal | ville | type_bien | surface_m2 | motif | reference_interne | proprietaire_prenom / nom | proprietaire_email | proprietaire_telephone |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Rue de la Paix | 12 | — | 2 | 1000 | Bruxelles | appartement | 85 | vente | MANDAT-2026-001 | Jean Dupont | jean.dupont@example.com | 0470000000 |
| Avenue Louise | 45 | — | — | 1050 | Bruxelles | maison | 180 | location | MANDAT-2026-002 | Marie Lefevre | marie.lefevre@example.com | 0471111111 |
Each order's price is automatically recalculated from the property type and surface area you provide — you don't need to calculate anything yourself. A preview is shown before anything is created, with the detail of every row.
Certificators
Registering as a certificator is by invitation only. If you're already a PebEasy certificator, your dashboard centralises the available order pool, your calendar, and tracking of your ongoing files.